How Mediation Works: Theory, Research, and Practice (Paperback)

The role played by a manager in resolving workplace conflict, whether between peers or subordinates, bears close relationship to mediation process described in How Mediation Works. Like a mediator, the manager seeks to facilitate an agreement that contribute to each party’s satisfaction and, in  turns, strengthen their relationship the Authors of How Mediation Works—each with decades of hands-on and research guided expertise in achieving these ends—explains with refreshing clarity the processes that enable conflict to be positively resolved. For these reasons, the advice provided (in plain English, not “legalese”) in How Mediation Works should be required reading for both managers and management students”. Year: 2017 Publisher:    Emerald Cover Type:    PAPER ISBN:    978-1-78714-223-7 Author:    Stephen B. Goldberg, Jeanne M. Brett, Beatrice Blohorn-Brenneur, with Nancy H. Rogers SKU: 175 Categories: General Reading, Non-Fiction, Strategic Management Tag: meditation